Help | Coflaitte
General Help Categories
1. Can I use more than one promo code on my order?
You can only use one per order (if you have a promo code) - this includes our free delivery codes.
2. Why can't certain items be shipped to my delivery address?
Due to the various distribution contracts we have with our suppliers, we're not able to ship to certain countries.
If there are any shipping restrictions on an item an item, then this information will be included on the product page. Any exclusions will be listed accordingly.
If you've added an item to your bag that can't be shipped to your address, you won't be able to complete your order at the checkout stage. We'll notify you at the checkout of any items that can't be shipped to the address you've selected.
To be able to complete your order, you'll need to remove any items from your bag that can't be shipped to your delivery address.
3. How can I search for items on the website?
Do you know what it is you are looking for? If so, type it in the magnifying glass icon at the top right of the homepage, or simply browse through what's available in the 'Collections' section.
4. What should I do if my order hasn't been delivered yet?
Your estimated delivery date is normally from 10-14 working days. Please allow until this date for your order to arrive. It's also worth checking if there are any local delays in your area.
You'll be able to follow your order if it's been sent with a trackable service. To check this, all you need to do is check it on your Paypal account order or the confirmation email if you paid using a credit card.
Your tracking link will be able to provide up to date information on the status of your order.
5. I have an incorrect item in my order, what do I do?
We want to sort out any issues with incorrect items straight away. Please contact our Customer Care team with your order number and the incorrect item's name. We will get back to you as soon as possible.
6. Can I have my parcel redirected to a different address?
For your security, we aren't able to change the address your order is being sent to. Don't worry, if you're not in when a delivery is attempted, your local carrier will normally leave a card advising you how to arrange a re-delivery (if they offer it), where you can pick up your package.
7. What do I do if I receive a faulty item in my order?
We want to sort out any issues with the faulty items straightaway. As soon as you discover a fault, please contact our Customer Care team with the order number and the faulty item's name.
8. Where can I get a promo code to use on my order?
We understand that our customers like to get their hands on a great deal from time to time.
We'd suggest that you check out the website, we often have really great promos running where you can grab a steal.
If it's a discount code that you're after, we send out discount codes to our customers in our newsletter. Sometimes you'll spot a code on Twitter or Facebook or the banner on our website too - keep your eyes peeled
Our discount codes can be sent to individuals and may be locked to those accounts only.
9. Can I get a refund if the price has changed since I ordered it?
As an online business, our prices change in response to fashion trends, stock and demand from customers. In this case, we will not refund the difference.
10. What can I do if items are disappearing from my shopping bag?
If you've added something to your shopping bag, it will be reserved for 60 minutes. After 60 minutes, it will be removed so other customers can buy it.
If you find something has disappeared within 60 minutes, this may be because you're using the back button on your browser to navigate. Instead, use the grey 'continue shopping' button on the shopping bag page. You can also try refreshing the page.
If you continue to have problems, you may need to delete your cookies - a cookie is a small file we store on your computer to let us know who you are.
Once you've cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.
If after this, you're still having problems, contact our customer service team using the 'Contact' link on our website, giving us as much detail as you can about the issue including:
- Screen shots of any error messages you get
- What you have done so far to try to resolve it
11. How do I change the currency on the website?
There is currently no way to change the currency on the website. We are currently still trying to introduce/implement new currency on the website. Stay tuned!
12. Can you tell me if you're getting an item back in stock?
We currently do not have the facility to let you know when an item is back in stock. As we like to offer you new and exciting products regularly, we don't tend to restock a lot of our item again.
However, you could look for something similar. All you need to do is type a description into the search box on our website.
13. Browser Support
At Coflaitte, we're committed to being ahead of the game. Our teams make use of the newest technologies to improve your experience. Modern, up-to-date browsers allow you to take full advantage of this, as well as providing improved security and performance.
Using a deprecated browser will result in a sub-optimal experience, where some features may not work as intended.
14. How can I get in touch with your customer service team?
We aim to make shopping with Coflaitte easy and simple, but we know that you may have some questions, so we've developed our Help area.
Hopefully, you'll find the answers you're looking for. However, if you need to contact us, we're here 24 hours a day, 7 days a week. If you want to get in touch with us, you can either click the 'Chat with us' button, the 'Contact' section or email us directly at firstname.lastname@example.org
Online is what we do best at Coflaitte, so we handle customer care enquiries mainly by email or social media. We don't have a call centre, so we're not set up for a high volume of telephone calls.
Be sure to include as much information as possible in your email post, so we can get back to you as soon as possible.